Refund and Returns Policy

1. Introduction

Thank you for shopping at Axon Animal Health. We value your trust and strive to deliver high-quality animal health products. This Refund & Returns Policy outlines your rights and responsibilities related to returning products, receiving refunds, and requesting replacements.

Please read this policy carefully before placing an order.

2. Scope

This policy applies to all products purchased from our eCommerce store https://axonanimalhealth.com/ (“Products”).

We reserve the right to amend this policy from time to time. Updated versions will be posted on our website with the revised effective date.

3. Order Cancellation

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
To request cancellation, contact our Support Team at +880-1407-089290.
Once an order is shipped, it cannot be canceled. Instead, it must be processed under the Returns section.

4. Eligibility for Returns

To be eligible for a return:

The product must be returned within 7 days from the delivery date.
Products must be unused, in their original packaging, and in resalable condition.
Certain products cannot be returned for health and safety reasons (e.g., opened medical products, perishable items, vaccines once opened). These will be clearly marked and excluded from returns.

5. Damaged, Defective, or Incorrect Items

If you receive:

5.1 Damaged or Defective Items

Notify us within 48 hours of receiving the product.
Provide relevant photos/videos and order details. we will:
Replace the product, or
Issue a full refund if a replacement is not available.

5.2 Incorrect Product Delivered

Contact us within 48 hours.
We will arrange for return and correct delivery at our expense.

6. Return Procedure

To initiate a return:

Contact our Returns Team at:
Email: info@axonanimalhealth.com
Phone: +880-1407-089290
Provide:
Order number
Product name & SKU
Reason for return
Photos (if applicable)
After approval, you will receive:

Return authorization
Instructions for shipping

Return cost:

Return cost will be borne by Axon Animal Health only for damaged/defective/incorrect items.
For standard returns (change of mind), the buyer may be responsible for shipping charges.

7. Refunds

Once we receive and inspect your returned item:

Refunds will be issued to the original payment method within 7–10 business days.
You will receive a confirmation email when the refund is processed.
In case of partial refunds (e.g., missing accessories), we will notify you with reasons.

8. Exchanges

Products can be exchanged only if:
The item is defective/damaged, or
The wrong product was shipped.
Exchanges are subject to product availability.

9. Warranty Claims

Products with manufacturer warranties must be claimed directly with the manufacturer. Support and documentation will be provided as required.

10. Non-Returnable Items

The following items cannot be returned:

Opened or used products affecting health/safety
Consumable or perishable products once delivered
Discounted or clearance items (unless defective)
Items damaged due to misuse

11. Chargebacks

We request customers not to initiate chargebacks through their bank without contacting our Support Team first. Doing so may delay resolution and could result in account restrictions.